Frequently Asked Questions

  • At Drivyn LLC, we strive to provide honest, professional automotive repair and exceptional customer service. By scheduling an appointment or authorizing repairs, you acknowledge and agree to the following policies.

    Booking Fee Policy

    A booking fee is required to reserve your appointment time.

    • The standard booking fee is $135, which includes up to one (1) labor hour for diagnostics, inspections, or repairs, depending on the service selected.

    • Booking fees reserve technician time and appointment availability.

    Nevada Repair Authorization

    In accordance with Nevada law, Drivyn LLC provides written estimates for repairs when required by law. No repairs exceeding the approved estimate will be performed without additional customer authorization, except as otherwise permitted by Nevada law. Customers may also waive a written estimate or additional authorization only as permitted by Nevada law.

    Cancellation & No-Show Policy

    To respect our technicians' time and other customers:

    • ‍Booking fees are non-refundable for cancellations made less than 12 hours before the scheduled appointment.

    • Booking fees are non-refundable for no-shows.

    • Booking fees are non-refundable for late cancellations.

    • Customers arriving significantly late may be required to reschedule and may forfeit their booking fee.

    • Repeated cancellations or missed appointments may require full prepayment before future appointments can be scheduled.

    Customer Conduct Policy

    We are committed to providing a safe and respectful workplace.

    Drivyn LLC reserves the right to refuse or discontinue service for customers who display abusive, threatening, discriminatory, or disrespectful behavior toward our staff. Booking fees will not be refunded if service is refused due to inappropriate customer conduct.

    Safe Working Conditions

    Customers are responsible for providing safe, legal, and accessible working conditions for mobile service.

    Drivyn LLC may postpone, reschedule, or decline service if conditions are unsafe, violate applicable laws, or present an unreasonable safety risk to our technicians.

    Customer Responsibilities

    Customers are responsible for:

    • Providing accurate vehicle information.

    • Providing legal access to the vehicle.

    • Ensuring the vehicle is parked in a safe work area.

    • Removing personal valuables before service.

    • Ensuring pets and children remain clear of the work area.

    Diagnostic Disclaimer

    Modern vehicles require professional testing before repairs can be recommended.

    • Nevada Diagnostic Disclosure

      When a diagnostic is performed for the purpose of identifying a vehicle malfunction, your estimate includes the diagnostic service. If disassembly or reassembly is necessary to accurately diagnose the concern, applicable costs will be disclosed before work begins when required by Nevada law.

    • Diagnostic testing identifies the cause of a reported concern based on the symptoms present at the time of service. Additional or unrelated concerns may require separate diagnostic procedures.

    • Trouble codes alone do not determine the failed component.

    • Additional testing may be required before repairs can be authorized.

    • Diagnostic charges cover technician time, testing procedures, and professional evaluation—not guaranteed repairs.

    • Repair recommendations may change if additional issues are discovered during diagnosis.

    Repair Authorization

    No repairs will be performed without customer authorization unless previously approved.

    Verbal, text message, or emailed authorization may be accepted when written authorization is not practical.

    Additional Repairs

    If additional repairs become necessary after work has begun, Drivyn LLC will obtain customer authorization before performing repairs that exceed the original estimate by the amount specified under Nevada law. No unauthorized repairs will be performed except as otherwise permitted by law

    Parts Policy

    Customers may request OEM, aftermarket, or economy replacement parts when available.

    Replaced Parts

    Customers may request the return of replaced parts at the time repairs are authorized.

    Parts required to be returned to the manufacturer or supplier under a warranty or exchange program cannot be returned to the customer. However, those parts will be made available for inspection upon request when applicable.

    Drivyn LLC reserves the right to recommend the parts that provide the safest and most reliable repair based on the vehicle and application.

    Customer-supplied part may be declined at Drivyn LLC's discretion.

    Warranty Disclaimer

    Warranty Inspection

    To evaluate a warranty claim, Drivyn LLC reserves the right to inspect the vehicle before repairs are performed by another repair facility.

    Repairs completed by another shop before Drivyn LLC has had a reasonable opportunity to inspect the vehicle may limit or void warranty coverage to the extent permitted by applicable law.

    Warranty coverage varies depending on the repair and parts installed.

    Warranty coverage is limited to the original repair performed and is non-transferable unless otherwise stated in writing.

    Please refer to our Warranty Information section for complete warranty terms, limitations, exclusions, and claim procedures.

    Warranty does not cover:

    • Abuse or misuse

    • Racing or commercial use (unless specifically covered)

    • Accidents or collisions

    • Lack of maintenance

    • Failures unrelated to the repaired component

    • Customer-supplied parts

    Previous Diagnoses

    Drivyn LLC does not rely solely on diagnoses performed by other repair facilities.

    To ensure repairs are accurate, safe, and eligible for warranty coverage, Drivyn LLC reserves the right to perform its own diagnostic testing before completing repairs based on another repair facility's diagnosis.

    Repairs performed without a Drivyn LLC diagnosis may not qualify for warranty coverage.

    Inspection Disclaimer

    Vehicle inspections represent the condition of the vehicle at the time of inspection only.

    An inspection is not a guarantee against future mechanical failures. Components may fail after inspection due to normal wear, age, driving conditions, or unforeseen circumstances.

    Fleet Services

    Fleet customers may qualify for priority scheduling, volume pricing, and customized maintenance plans.

    Standard booking fees apply unless alternative fleet agreements have been established in writing.

    Estimates

    Repair estimates are based on visible conditions at the time of inspection.

    Written Estimates

    In accordance with Nevada law, customers are entitled to receive a written estimate for repairs exceeding $50 unless a lawful waiver has been executed.

    Repair estimates include anticipated labor, parts, and applicable charges necessary to complete the authorized repair.

    Customers will be contacted for approval before repairs exceed the original estimate as required by Nevada law.

    Payment Policy

    Payment is due immediately upon completion of services unless alternative arrangements have been approved in writing.

    Drivyn LLC reserves the right to suspend work or withhold vehicle release documentation, invoices, warranties, or future services until payment has been received.

    Final Invoice

    Upon completion of repairs, customers will receive an itemized invoice describing labor performed, parts installed, and applicable charges in accordance with Nevada law.

    Limitation of Liability

    While every reasonable effort is made to protect customer vehicles, Drivyn LLC is not responsible for:

    • Drivyn LLC is not responsible for failures caused by pre-existing conditions, worn components, or unrelated mechanical defects discovered before, during, or after repairs.

    • Mechanical failures unrelated to repairs performed

    • Personal items left inside the vehicle

    • Delays caused by parts availability, weather, supplier issues, or circumstances beyond our control.

    Additional Repairs & Pre-Existing Conditions

    Some vehicles, particularly older vehicles or those exposed to corrosion, may have rusted, seized, brittle, worn, or deteriorated components.

    Despite using proper repair procedures, the removal or replacement of parts may result in the failure or damage of adjacent components that were already weakened due to age, corrosion, previous repairs, or normal wear and tear.

    If additional repairs become necessary as a result of these pre-existing conditions, Drivyn LLC will notify the customer whenever reasonably possible before proceeding. Any additional parts and labor required are the responsibility of the customer and are not included in the original estimate.

    Acceptance of Service

    By scheduling an appointment, paying a booking fee, authorizing repairs, or allowing Drivyn LLC to perform services, you acknowledge that you have read, understood, and agree to these policies and disclaimers.

    Seized & Corroded Fasteners

    Some repairs require the removal of bolts, studs, fittings, or other fasteners that may be seized, rusted, or damaged.

    Although every reasonable effort will be made to remove these components without damage, additional labor, replacement hardware, drilling, extraction, or related repairs may be required. Any additional labor or parts resulting from seized or damaged fasteners will be discussed with the customer before work continues whenever reasonably possible.

    Hidden Damage

    Additional Findings

    Some vehicle conditions cannot reasonably be identified until disassembly or testing has begun.

    If additional repairs become necessary, customers will receive an updated estimate and authorization will be obtained before additional work is performed whenever required by Nevada law.

    Mobile Service Limitations

    Drivyn LLC performs repairs at customer-approved locations that provide a safe working environment.

    Service may be declined or rescheduled if:

    • The work location is unsafe.

    • Weather conditions create unsafe working conditions.

    • Required equipment cannot be safely operated.

    • The repair exceeds the capabilities of mobile service.

    • Previously modified or aftermarket vehicles

    • Manufacturer defects

    • Damage resulting from deferred maintenance

    • Consequential or incidental damages to the extent permitted by applicable law

    Drivyn LLC reserves the right to recommend towing a vehicle to an appropriate repair facility when necessary.

    Right to Refuse Service

    Drivyn LLC reserves the right to refuse or discontinue service when:

    • Repairs cannot be performed safely.

    • Required parts or equipment are unavailable.

    • The requested repair would violate applicable laws or regulations.

    • Unsafe working conditions exist.

    • The vehicle has been modified in a manner that prevents safe repairs.

    • Customer conduct violates our Customer Conduct Policy.

  • The Drivyn Promise

    At Drivyn LLC, our reputation is built on honesty, integrity, and quality workmanship. We believe every customer deserves transparent communication, fair pricing, and repairs performed with care.

    When you trust us with your vehicle, you can expect:

    • Honest recommendations—never unnecessary repairs.

    • Professional workmanship performed with attention to detail.

    • Clear communication throughout the repair process.

    • Quality parts from trusted suppliers whenever possible.

    • Respect for you, your vehicle, and your time.

    If something doesn't seem right after a repair we performed, we encourage you to contact us as soon as possible. We'll inspect the concern, explain our findings, and work with you to resolve any warrantable issues fairly and professionally.

    Our goal isn't simply to repair vehicles—it's to earn your trust through honest service, quality workmanship, and lasting relationships.

    Workmanship Warranty

    Drivyn LLC provides a 12-Month / 12,000-Mile Limited Workmanship Warranty (whichever occurs first) on qualifying repairs unless otherwise stated on your invoice.

    This warranty covers defects resulting directly from Drivyn LLC's workmanship or installation of qualifying replacement parts during the applicable warranty period.

    Parts Warranty

    Replacement parts are covered by the warranty provided by the part manufacturer or supplier.

    Warranty coverage varies depending on the manufacturer, part type, and intended vehicle use.

    If a replacement part fails under warranty, Drivyn LLC will work with the manufacturer or supplier to process the warranty claim whenever applicable.

    Manufacturer warranty approval is determined solely by the manufacturer or supplier and is subject to their warranty terms and inspection procedures.

    Warranty Does Not Cover

    This limited warranty does not cover failures caused by:

    • Normal wear and tear

    • Lack of routine maintenance

    • Abuse, misuse, or neglect

    • Overheating or continued operation after a failure occurs

    • Accidents, collisions, or road hazards

    • Modifications or performance tuning

    • Racing or competitive driving

    • Environmental damage or corrosion

    • Failures unrelated to the original repair

    • Customer-supplied parts

    • Repairs performed by another repair facility after service by Drivyn LLC

    • Damage caused by previously existing vehicle conditions.

    • Failures caused by aftermarket accessories or modifications unrelated to the original repair.

    Diagnostic Services

    Diagnostic charges cover technician time, testing procedures, and professional evaluation.

    Diagnostic services identify vehicle concerns but do not repair the vehicle. As a result, diagnostic services are not covered under this warranty and diagnostic charges are non-refundable once testing has begun.

    Customer-Supplied Parts

    Drivyn LLC may install customer-supplied parts at our discretion.

    However:

    • No warranty is provided on customer-supplied parts.

    • Labor associated with customer-supplied parts is not covered under this warranty.

    • If a customer-supplied part is defective, additional labor required for removal, replacement, or reinstallation will be billed accordingly.

    Warranty Claim Requirements

    To submit a warranty claim:

    • Contact Drivyn LLC as soon as the concern is noticed.

    • Do not continue operating the vehicle if doing so may cause additional damage.

    • Return the vehicle to Provide a reasonable opportunity for Drivyn LLC to inspect and, if covered, repair the concern.

    • Warranty repairs require verification by Drivyn LLC.

    Repairs completed by another repair facility without prior authorization may void warranty coverage.

    Fleet Warranty

    Fleet customers may receive customized warranty terms based on their fleet service agreement.

    Please refer to your fleet maintenance contract for specific warranty coverage.

    Warranty Limitations

    This warranty is limited to the original repair performed by Drivyn LLC.

    Drivyn LLC is not responsible for:

    • Rental vehicles

    • Towing charges (unless pre-approved)

    • Lost wages

    • Loss of vehicle use

    • Hotel accommodations

    • Storage fees

    • Commercial downtime

    • Missed appointments

    • Business interruption

    • Loss of profits

    • Incidental or consequential damages where permitted by applicable law.

    Warranty Transferability

    Warranty coverage applies only to the original customer and the original repaired vehicle unless otherwise stated in writing. Warranty coverage is non-transferable.

    This Limited Warranty provides specific coverage for qualifying repairs performed by Drivyn LLC. Nothing contained within this Warranty Information limits any rights or remedies available to customers under applicable federal, Nevada, or local law.

  • Refund & Return Policy

    At Drivyn LLC, we are committed to providing honest, professional automotive service and quality workmanship. Because we provide automotive services rather than retail merchandise, refunds and returns are handled differently than those for traditional retail purchases.

    Our goal is to resolve customer concerns fairly while maintaining clear expectations regarding labor, diagnostics, and parts.

    Diagnostic Services

    Diagnostic services are non-refundable once diagnostic testing has begun.

    Your diagnostic fee covers the technician's time, professional experience, specialized equipment, testing procedures, and evaluation required to accurately identify your vehicle's concern. The diagnostic service has been fully performed regardless of whether repairs are authorized or completed.

    Additional diagnostic time or advanced testing may be required for intermittent, complex, or multiple concerns. No additional diagnostic work will be performed without customer authorization.

    Labor Charges

    Labor charges are non-refundable once authorized repairs have been completed.

    Customers are encouraged to notify Drivyn LLC promptly if they believe a workmanship concern exists so the repair can be inspected before additional damage occurs.

    By approving repairs, the customer authorizes Drivyn LLC to perform the requested work.

    If concerns arise regarding workmanship, Drivyn LLC will inspect the repair and, when applicable, address any workmanship-related issues covered under our Warranty Policy.

    Parts Return Eligibility

    Unused and uninstalled parts may be eligible for return only if accepted by the original supplier. Acceptance of any part return is determined solely by the original manufacturer or supplier and is subject to their return policies and inspection procedures.

    Parts returns may be subject to:

    • Manufacturer or supplier return policies

    • Restocking fees

    • Shipping or handling charges

    • Original supplier approval

    The following items are generally non-returnable unless covered by the manufacturer's warranty:

    • Electrical components

    • Special-order parts

    • Programmed or coded components

    • Custom-order parts

    • Opened fluid products

    • Installed parts

    Customer-Supplied Parts

    Drivyn LLC does not warranty or guarantee customer-supplied parts.

    Customers remain responsible for any additional labor or diagnostic time resulting from defective, incorrect, incompatible, or failed customer-supplied components.

    Warranty & Inspection Requirements

    If you believe a repair may qualify for warranty coverage, please contact Drivyn LLC as soon as possible.

    Drivyn LLC reserves the right to inspect the vehicle before approving any warranty claim, refund request, or workmanship concern.

    Repairs, modifications, or disassembly performed by another repair facility before Drivyn LLC has had an opportunity to inspect the vehicle may void warranty consideration or limit available remedies.

    Refund Requests

    Every customer concern is reviewed individually.

    If a legitimate workmanship issue exists, Drivyn LLC will make every reasonable effort to resolve the concern fairly and professionally.

    Refunds are issued solely at the discretion of Drivyn LLC unless otherwise required by applicable law.

    Cancellations & Booking Fees

    Booking fees, appointment deposits, cancellations, and no-show policies are governed by our Booking & Cancellation Policy.

    Please review that policy before scheduling an appointment.

    Limitations

    Drivyn LLC is not responsible for:

    • Pre-existing vehicle conditions

    • Hidden or previously undiagnosed failures

    • Additional failures discovered during repairs

    • Failures caused by worn, damaged, or brittle components

    • Damage resulting from previously installed aftermarket, modified, or improperly repaired components

    • Customer delays in authorizing recommended repairs

    • Failures unrelated to repairs performed by Drivyn LLC

    • Manufacturer defects

    • Damage caused by deferred maintenance

    • Incidental or consequential damages to the extent permitted by applicable law

    Some repairs may reveal additional issues that were not visible or diagnosable until disassembly or testing began. Customers will always be contacted for authorization before additional repairs are performed.

    Our Commitment

    Our goal is not simply to complete repairs, but to earn your trust through honest recommendations, quality workmanship, and exceptional customer service.

    The Drivyn Promise is simple:

    • Honest recommendations

    • Transparent pricing

    • Professional workmanship

    • Clear communication

    • Repairs performed only with customer authorization

    If we make a mistake, we will work with you to make it right.

    We believe trust is earned through honesty, professionalism, and standing behind our work.

  • Do you come to my home or workplace?

    Yes. Drivyn LLC is a mobile automotive service provider that performs eligible repairs and diagnostics at your home, workplace, or other approved location within our service area.

    What areas do you service?

    We proudly serve Las Vegas, Henderson, North Las Vegas, Boulder City, and many surrounding communities.

    If you're unsure whether you're within our service area, please contact us.

    Why is there a booking fee?

    Your booking fee reserves dedicated technician time and includes up to one hour of diagnostic or repair labor depending on the service selected.

    It allows us to provide reliable scheduling while reducing missed appointments.

    Is the booking fee applied toward repairs?

    For qualifying services, yes. Please refer to the individual service description for details on how your booking fee is applied.

    Diagnostics

    Why can't you tell me what's wrong over the phone?

    Modern vehicles require professional testing. Similar symptoms can have multiple causes, and replacing parts without proper testing often results in unnecessary expense.

    Can I bring my own diagnosis?

    We appreciate any information you can provide.

    However, Drivyn LLC may require its own diagnostic testing before performing repairs to verify the concern and provide warranty coverage.

    Will a code reader tell me what's wrong?

    Not necessarily.

    Diagnostic trouble codes identify the affected system—not always the failed component.

    Professional testing is often required to determine the root cause.

    Repairs

    Do you perform engine or transmission replacements?

    Currently, Drivyn LLC focuses on diagnostics, maintenance, inspections, and many common automotive repairs.

    Some major repairs may require referral to a trusted repair facility.

    What happens if additional problems are discovered?

    We'll contact you before performing additional repairs.

    No additional work will be completed without your authorization unless previously approved.

    Can you install customer-supplied parts?

    Sometimes.

    Customer-supplied parts are accepted only at Drivyn LLC's discretion and are not covered under our warranty.

    Mobile Service

    Can every repair be completed on-site?

    No.

    Some repairs require shop equipment, vehicle lifts, or specialized tools that are not suitable for mobile service.

    If necessary, we'll recommend an appropriate repair facility.

    What if the weather is bad?

    Appointments may be delayed or rescheduled if weather or working conditions create an unsafe environment for our technicians.

    Safety always comes first.

    Does someone need to be present?

    For most appointments, yes.

    If alternative arrangements are made in advance, we may be able to perform certain services without the customer present.

    Warranty

    What warranty do you provide?

    Most qualifying repairs include a 12-Month / 12,000-Mile Limited Workmanship Warranty unless otherwise stated.

    Please see our Warranty Information page for complete details.

    What should I do if I think something is wrong after a repair?

    Contact us as soon as possible.

    We'll inspect the concern and determine whether it's related to our workmanship or another issue.

    Payments

    What forms of payment do you accept?

    Credit cards

    Debit cards

    Cash

    When is payment due?

    Payment is due immediately upon completion of service unless other arrangements have been approved in writing.

    Fleet

    Do you work with commercial fleets?

    Yes.

    We provide customized maintenance plans, priority scheduling, and volume pricing for qualifying fleet customers.

    Can my business open a fleet account?

    Absolutely.

    Contact us to discuss your fleet size and service needs.